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Report a bug#

Send a bug report to the ATLAS team from inside the web app. The report arrives with your app version and organisation, so you don't have to look them up.

Before you begin#

  • Your administrator has enabled bug reporting. If Report a bug isn't in the user menu, the feature is off for your ATLAS. Ask your organisation's Admin or your ilionx contact.
  • You've sent fewer than 5 reports in the last hour.

Send a report#

  1. Open the user menu at the bottom of the sidebar and choose Report a bug.
  2. Enter a Title. It's required and can have up to 200 characters.
  3. Enter a Description. It's required. Say what happened and what you expected to happen.
  4. Optional: add Steps to reproduce.
  5. Optional: paste the Page URL where it went wrong. ATLAS doesn't fill it in for you.
  6. Optional: tick Include my email so the team can follow up. Leave it clear to report without your email.
  7. Open Context sent with this report to review what goes along with your text: the app version, your browser, your organisation name, and the time.
  8. Select Send.

Result: the dialog shows "Thanks, your report was sent" and a reference to the issue, such as #123. Select the reference to open the issue in a new tab.

What is removed before sending#

ATLAS removes secrets from every field before the report leaves. This covers bearer tokens, sign-in tokens, ATLAS API keys (atl_sk_…), sk-… provider keys and long hexadecimal or base64 strings. Email addresses are removed too, other than your own when you tick Include my email so the team can follow up. Removed text is replaced with [REDACTED] or [EMAIL REDACTED].

Without that tick, your own email address is also removed, even if you typed it into the description.

Good to know#

  • You can send up to 5 reports per hour. After that the dialog says "You've sent too many reports." and shows when you can try again.
  • A report can hold up to 64,000 characters in total. A longer one is refused with ERR-0144. Shorten the description or steps.
  • If the dialog says "We couldn't reach the issue tracker. Please try again shortly.", wait a moment and select Send again. Your text stays in the dialog.
  • Don't paste prompts or data you wouldn't share with the ATLAS team. Secret removal is automatic, but it can't recognise every kind of sensitive text.